FTO Handbook

Bullying – Zero-Tolerance Policy

This community takes bullying and the act of bullying very seriously. Remember, there is always a fine line between having ‘banter’ with someone and bullying. Always make sure you know where the line is. The community, members and management are expected to have a zero-tolerance policy on bullying and therefore anyone who breaks this expectation will be removed dealt with accordingly. Further action may be taken by the CMG Community Managers at their discretion.

Introduction

Welcome to the FTO handbook! As a FTO officer you must always remember to keep a good level of professionalism. This is key as you are counted as a knowledgeable member of the police force. You are also the first person that new members will speak to when they first join the police force, remember to always conduct yourself in a sensible manner and most importantly have fun!

Interview

  • Starting Test Procedure - At the start of the test remember to always ask for the relevant information from the trainee, such as what name they want to use within the police, their player ID along with their forum application. Remember, trainees may feel nervous about their test, it is important that you "break the ice" with the trainee to settle them down and make them feel less nervous.
  • Interview Information - Before starting the test, tell the trainee a little bit about the test without revealing to much. Mention that there will be a certain amount of questions and that if you are quiet it is because you are writing down their answer. Remember to tell the trainee that they can use whatever information that has been handed to them to assist them throughout the test.
  • Questions and Answers - While reading out the questions, make sure you are loud and clear and reading at a controlled manner. This will assist the trainee in understanding the question and will minimise the risk of them not hearing or understanding the question. While writing down the answers, it is important that you write exactly what they say, this will help you once you start scoring the question.
  • End Of Test Procedure - Once the test is finished, explain to the trainee that you will be moving them out of the room to mark the interview. Once you have finished marking the test, drag the trainee back into the room. Ask them how they feel the test went, once they have finished, explain the them that you will be going through the interview with them again and telling them what they did good and what they didn't do so good. After you have given out the result to the trainee you will then explain to them what they need to do next and give them any relevant handouts for their trainee stage.

In Game Training Guide

Section 1

  • PD Tour - Once the trainee has been white listed in-game, begin by given them a tour of Vespucci PD.
  • Clocking on - It is important that you begin your tour where all officers clock on duty. This will help them by showing them the correct procedures to do before heading out of the PD.
  • Clothing Room/Locker Room - Once you have shown the trainee where to clock duty, you will then proceed by showing them where the clothing room is. Once you are in the clothing room, begin explaining to them what clothes they need to get.
  • Armoury - After the trainee has changed into suitable clothing, show them where the locker room is. Once they have entered the locker room, show them where to get there armour from and where to get there equipment from. Remember to tell them what equipment they can use. E.I Nightstick, flashlight and tazer.
  • Holding Cells - Once the trainee has finished gearing up, escort them down to the holding cells, explain to them the rules on who can be down their along with how to escort suspects down there correctly.
  • Interview Rooms - After you have shown the trainee where the holding cells are, proceed by showing them where the interview rooms are. Tell the trainee a little bit of information on what the interview rooms are used for.
  • Garages - Once you have shown the trainee the interview rooms, escort them to the back of the PD and show them where the garage is. Explain to them that you would use this specific garage for transporting suspects into the PD, after that proceed to the front of the PD and show them where the garage is.

Section 2

  • Lights & Sirens - Once you are in the car with your trainee, proceed by showing them how to turn on the lights and how to turn on the sirens, remember to tell them what key bind it is.
  • Whispers - Tell the trainee why we use whispers, then begin showing them how to set them up. To assist you we would recommenced that you show them the "Whisper Setup Guide" to give them a visual assist. Once the trainee has setup their whispers, tell them that you are going to jump into a channel and that you want them to whisper something to you.
  • Operation Channels - Explain to the trainee what the "InterOp" channels are and what situations they are to be used for. Help the trainee set up RTO keybinds if they would like to.
  • Pursuits - Explain to the trainee how to communicate during pursuits. Let them know that if a vehicle fails to stop it is to be considered a pursuit, and is to be called out in this format through whispers (Callsign - "will be in pursuit of" - Description of vehicle - Location - Direction). Tell the trainee that they must keep updating communications during a pursuit. Tell the trainee that interceptor units will always take priority in a pursuit, and that they must let the interceptor take lead if they arrive to the pursuit. Explain that NPAS is a huge advantage if the suspect is getting away, and to let them take comms if you are losing the suspect.
  • Decamping - Explain that if the suspect exits a vehicle during a pursuit it is to be called out as a "decamp" and to let other units know you are going to be pursuing on foot.
  • Panic Buttons - Explain to the trainee when to use a panic button, what will happen when a panic is pressed, and that after you have panicked you have 5 seconds to communicate what is going on.
  • Identification Approach - Show the trainee how to approach for identification. Remember to roleplay when doing ID / numberplate checks. Failing to provide ID is a crime. Use K - Ask ID to get ID. Plate numbers must match the vehicle if it is equipped with a standard GTA plate.
  • Performing a Traffic Stop - Explain to the trainee how to perform a traffic stop. Use lights/sirens to pull someone over. Whisper in the following format (Callsign - What's going on - Description of vehicle - Location - Is backup needed?). Pull the vehicle over in a safe space, you can use your vehicle to create a "safezone" for when you exit. If you feel like the suspect may flee/drive away, shout from the vehicle telling him to turn off his engine. You can see when this has happened as the exhaust will stop moving and the lights will turn off. When it is safe to exit, go up to his window. You may use the passenger window if you feel as though you may be hit by traffic. Ask the suspect to roll his window down. This is done by /roll. Proceed by asking the suspect whether he knows why you pulled him over. If he is not aware of the reason, explain it to him. Depending on the situation, you may ask for his ID or check his drivers license. That is done via /checklicenses and K - Ask ID. Depending on the situation you may fine, arrest, detain or give the suspect a verbal warning.
  • Practical Demonstration - Get the trainee to show you how he would conduct a traffic stop. Let him know if he makes any mistakes, and reexplain that part of a traffic stop.
  • Police Menu - Go through every option in the police menu, explaining what it does, and how to use it. Explain that you can cuff via F11 as well as drag via Alt + D. Show the trainee how to tackle (Shift + G).Let him know basic commands such as /blipson /blipsoff /streetnames /showcompass.
  • Detaining - Explain to the trainee the difference between detaining and arresting someone. Let them know that to detain someone you need a valid reason. Make sure to radio for backup if needed. Approach the suspect in the correct way - no need for weapons if he is showing no threat, however depending on the situation you may use a tazer/pistol. Ask him to put his hands up and explain why he is being detained. If he doesn't comply, consider using non lethal force such as "tackle". When a suspect is cuffed, make sure he knows why he is being detained. Then continue to search or question if needed. After this you may arrest, fine, or give the suspect a verbal warning.
  • Searching and Seizing - Make sure the suspect either has his hands up or is in cuffs. Explain what legislation you will be searching him under. Here are the most common ones. Section 1 of PACE - Stop and Search. Section 24 of PACE - Search when Detained. Section 32 of PACE - Search after Arrest. Section 47 of PACE - Searching for Firearm. Always ask whether the suspect has anything on him which he shouldn't. Use /search to emote, before going to K - Player - Search Nearest Player. Seize all illegal items(K - Police - Seize illegal weapons/items), and based on what you find on the suspect - arrest, detain, fine, give a verbal warning or let him go.
  • Arresting Procedures - When arresting, you need a valid reason. Make sure he knows his rights and the reason for arrest. You can only arrest for a crime found on the Crimes and Fines sheet (https://www.cmgforums.com/metpolice/crimesandfines.html ). The process of arresting someone goes as follows. Cuff the suspect. Explain to him why he is arrested. Read him his rights, loud and clear. Search him in the correct way (PACE section 32). If he has an illegal item, further arrest him for possession of that. If there is an additional office, read him his rights again. Transport the suspect to the nearest PD - preferably Vespucci. Do not use ELS or break traffic laws as it is not an emergency. From here - roleplay - your imagination is the only limit.
  • Fines - When fining/jailing, find the max sentence and fine from the crimes and fines sheet. If he is a new player, don't find him the maximum - he will just leave the server as he has no money. You are usually meant to give half of the maximum fine, however if the suspect has done multiple serious crimes and isn't a new player, you may give the maximum fine. Remember, all our fines are logged. Always roleplay it out (/e notepad). Money you fine people does not go to your bank account, so there is no need to fine more if you need money. If a suspect cannot pay a fine, the punishment is 5 months in jail per 5k the suspect is unable to pay. Use /getid [temp] to get the ID, and use K - Police - Fine to fine them.
  • Traffic Menu - Explain to the trainee when to use the traffic menu. Make him spawn an object and delete it. Give examples of when speedzones are to be used. (/trafficmenu)
  • Scene Control - Robberies - Clear the area of civilians. If the refuse to leave, arrest them for trespassing. Cone the area off using /trafficmenu. Use cones to block traffic and create a speedzone.
  • Scene Control - Traffic Stops - Always pull someone over in a safe space. A highway is not a safe space. Position your car so that the front is sticking out into the road slightly, in order to keep you protected when coming up to someone's window. Always clear the scene from other civilians. If they harass you and refuse to leave, arrest them for impeding an active police investigation. Remember that when the traffic stop is over, tell the suspect he may leave as soon as you turn your lights off - this is to keep YOU safe.
  • Scene Control - Crime Scenes - A crime scene is where someone has committed a crime such as robbery, murder, assault, theft or when someone is being arrested after a pursuit. Secure the scene with cones and a speedzone. If a civilian walks through the cones, they can be arrested for trespassing. No civilians should be at a crime scene at any time (Excluding EMS). Witnessed should be questioned inside vehicles. The press are not allowed inside coned off areas, neither are they allowed to take pictures of dead/injured people.
  • Driving - City speed limit - 50mph. Highway speed limit - 70mph.
  • Basic Driving Course - Let the PCSO drive from LSIA (Airport) to Sandy Shores PD. This is to be done on server 2. Asses the PSCO's driving skills and you may repeat this exercise until you think the trainee is good enough. Remember, he needs to go fast, but not to drift or anything along those lines.
  • Driving in Pursuit - Explain what laws you can and cannot break in a pursuit. You can run red light and exceed the speed limit, but you cannot go in the opposite lane or on the pavement. Always be careful and pay attention to the road - it is your responsibility to avoid an accident. Always whisper in TS if you are in a pursuit.
  • Driving while responding - Explain that when responding to a call, you may still break traffic laws but this must be done in a safe way. Explain I and S grades. I = respond immediately, light and sirens. S = respond without lights and sirens, as to not spook the suspect. When responding to an emergency call you must use both lights and sirens. Always slow down before speeding past a red light. Drive like any other road user excluding speed and some laws. Stick to one lane, don't swerve, and don't drive recklessly.
  • GTA driving - If a suspect is to GTA drive, you are NOT to follow them. Call admin immediately and whatever you do, DO NOT continue the pursuit. Ask the trainee what they would do if someone GTA drives and make sure they have understood this rule fully.
  • Responsibilities - Let the trainee know that if they damage someones vehicle or harm someone - they will be held accountable for it if the victim decides to make a complaint about it. Always roleplay it out - don't just leave the scene straight away as you will be in considerably more trouble.

Section 3

  • Robberies - Begin by telling the trainee a little bit of information on what different types of robberies there are along with how we respond to each robbery.
  • Kidnapping a PCSO - Explain to the trainee that PCSO's cannot be taken hostage under any circumstance. Tell them that if it ever happens to them they should inform a member of staff or a higher up.
  • Negotiations - Explain the ranks that should take negotiations ( SCO19 > TSG > Negotiation trained officers > Highest rank available). You cannot lie about negotiations. Only one PD member and criminal can negotiate to reduce confusion. Be realistic with what you can give out - no police equipment, realistic money and getaway times. Negotiations must be called off before the robbers can be harmed. Always follow the negotiators commands. NPAS is helpful to find out if they are lying about a hostage. They can see locations, and what is going on inside the store/bank.
  • Breaching - Explain what breaching is and when it is used. Negotiations must be called off before a breach. SCO19 go in front with a shield during breaches. In no circumstances can you run in front of SCO19.
  • Hostages - The hostages life is always the priority. Captors will not hurt hostages that adhere to all their demands. The max you can give for a civilian hostage is £25k and £50k for a normal police officer. Higher up officers can be worth more. After a robbery, securing the hostage is the #1 priority. Interceptors will handle the criminals if they flee, make sure to search the hostage.
  • Priorities - Explain to the trainee that he must respond to calls in this order. Panic Buttons > Bank Robberies > Store Robberies > Pursuits and other calls.

Section 4

  • Lawyers - Explain to the trainee what a lawyer is along with what they can and cannot do.
  • Rights to a Lawyer - Explain that everyone has the right to a lawyer. You do not have to supply them with a lawyer, but you do have to give them a phones and uncuff them in a cell when they request for a lawyer
  • Lawyer Requests - Tell the trainee that people who are arrested have the right to see their lawyer, explain to them that the lawyer must turn up within a reasonable time frame.
  • Arrival Of Lawyers - Explain to the trainee that you must search the lawyer before entering and leaving, this is to prevent any items coming in and out of the PD.
  • Lawyer Attire - Tell the trainee that lawyers must have suitable attire on such as a suit. Explain to them that if they do not have a suit on that the trainee can deny the lawyer from entering the holding cells. Unless, the lawyer has genuine reason as to why he has no suit on.

Section 5

  • Tackle - Shift + G - Only to be used against unarmed suspects.
  • Tazer - The X26 Tazer has a very low fire rate, so is not recommended to be used against a mass of people. Mostly used for suspects out of range of tackle, or armed with melee weapons. The Tazer will render a person unconscious for a period of 5/10 seconds with one shot - so is preferred over the Glock in some situations, although it does have a short fire distance.
  • Nightstick - Only to be used against unarmed people who try to attack you, do not use the nightstick against anyone armed with a melee weapon. You can rp breaking a car window with it and dragging someone out, however there is not way to force someone out - they must be willing to roleplay also.
  • Flashlight - The flashlight can be used as a melee weapon, however the nightstick is preferred. Great to use in the dark, lights up areas with ease.
  • Glock - The glock is the last resort. Only to be used against people with firearms, not knives. Always bring 150 bullets with you. The glock is a long range weapon.
  • When to use the Glock - Explain that the glock is a lethal weapon. It should only be used against armed suspects who put your or someone else's life in danger. NEVER use the glock to pop a car tyre. Remember that if you are going to shoot someone you must let them know by shouting something along the lines of "If you do not drop the firearm you will be shot". However if the suspect is about to injure or kill someone (is firing shots) you must put the suspect down. If there is an active gun fight, value your life and leave.

Ride Along's/Interviews

Once training has been completed successfully and you're happy to pass the new officer, they will now move to the ride along stage. All of these sessions must be complete by an appropriate member of the PD; bearing the FTO badge. The final evaluation must be done by an Inspector or above to ensure the PCSO is of a fit standard in both policing and knowledge.

This will be split into the following sections:

FTC

The FTC is a test, designed to see how well the trainee has taken in the information from basic training, as well as testing knowledge of server/PD rules. If the trainee receives a score of 13 or over, he has passed. After the FTC the PSCO is allowed to start his ridealongs.

Two hours observational

The PCSO must complete a minimum of two hours observational. The officer will be expected to engage with an officer and ask questions throughout this session. The officer does not have to interact at this stage if they're not comfortable, however should be encouraged to if ready to do so. The PSCO will not be driving any emergency vehicles during this session.

Two hours practical

The PCSO must complete a minimum of two hours practical. The officer will be expected to interact with members of the public, identify crimes that are happening around the area and progress any situations. They will be expected to demonstrate their existing and developing knowledge and carry out basic policing duties such as the arresting, fining and jailing procedures. Although the officer is expected to lead on scenes during this session, they will not drive any emergency vehicles.

One hour evaluation

Once the officer has completed a minimum of four hours, two hours across both styles then they may be put through to the evaluation stage. This evaluation stage will be the final stage of the officers development. They must attend a ride-along with an officer bearing the rank of Inspector or above. During this session the officer will be expected to drive an appropriate emergency vehicle responding to any calls that are dispatched or are reported via the 999 system. During this session the officer conducting the evaluation will ask scenario and general policing knowledge questions to ensure the officer is ready to face the streets single crewed.

FTT

The FTT asks several questions about how you would conduct yourself as an officer. The PCSO will go through several scenarios, and 8 questions. The officer will be rated out of 5 based on Roleplay, Communications, Weapon Management and Police Procedures. If the PSCO receives a score of 50 or above, he continues to the refresher.

Refresher

The refresher is the final test that the PCSO must do to become part of the Police Force. The refresher will test the PCSO's knowledge of the Basic Training, it is comparable to the FTC. After the PCSO has completed this, he is an officer of the CMG Metropolitan Police Department.