FTO Handbook

Bullying – Zero-Tolerance Policy

This community takes bullying and the act of bullying very seriously. Remember, there is always a fine line between having ‘banter’ with someone and bullying. Always make sure you know where the line is. The community, members and management are expected to have a zero-tolerance policy on bullying and therefore anyone who breaks this expectation will be removed dealt with accordingly. Further action may be taken by the CMG Community Managers at their discretion.


Welcome to the FTO handbook! As a FTO officer you must always remember to keep a good level of professionalism. This is key as you are counted as a knowledgeable member of the police force. You are also the first person that new members will speak to when they first join the police force, remember to always conduct yourself in a sensible manner and most importantly have fun!


  • Starting Test Procedure - At the start of the test remember to always ask for the relevant information from the trainee, such as what name they want to use within the police, their player ID along with their forum application. Remember, trainees may feel nervous about their test, it is important that you "break the ice" with the trainee to settle them down and make them feel less nervous.
  • Interview Information - Before starting the test, tell the trainee a little bit about the test without revealing to much. Mention that there will be a certain amount of questions and that if you are quiet it is because you are writing down their answer. Remember to tell the trainee that they can use whatever information that has been handed to them to assist them throughout the test.
  • Questions and Answers - While reading out the questions, make sure you are loud and clear and reading at a controlled manner. This will assist the trainee in understanding the question and will minimise the risk of them not hearing or understanding the question. While writing down the answers, it is important that you write exactly what they say, this will help you once you start scoring the question.
  • End Of Test Procedure - Once the test is finished, explain to the trainee that you will be moving them out of the room to mark the interview. Once you have finished marking the test, drag the trainee back into the room. Ask them how they feel the test went, once they have finished, explain the them that you will be going through the interview with them again and telling them what they did good and what they didn't do so good. After you have given out the result to the trainee you will then explain to them what they need to do next and give them any relevant handouts for their trainee stage.

In Game Training Guide

Section 1

  • PD Tour - Once the trainee has been white listed in-game, begin by given them a tour of the PD.
  • Clocking on - It is important that you begin your tour where all officers clock on duty. This will help them by showing them the correct procedures to do before heading out of the PD.
  • Clothing Room/Locker Room - Once you have shown the trainee where to clock duty, you will then proceed by showing them where the clothing room is. Once you are in the clothing room, begin explaining to them what clothes they need to get.
  • Armoury - After the trainee has changed into suitable clothing, show them where the locker room is. Once they have entered the locker room, show them where to get there armour from and where to get there equipment from. Remember to tell them what equipment they can use. E.I Nightstick, flashlight and tazer.
  • Holding Cells - Once the trainee has finished gearing up, escort them down to the holding cells, explain to them the rules on who can be down their along with how to escort suspects down there correctly.
  • Interview Rooms - After you have shown the trainee where the holding cells are, proceed by showing them where the interview rooms are. Tell the trainee a little bit of information on what the interview rooms are used for.
  • Garages - Once you have shown the trainee the interview rooms, escort them to the back of the PD and show them where the garage is. Explain to them that you would use this specific garage for transporting suspects into the PD, after that proceed to the front of the PD and show them where the garage is.
  • PD Quiz - Once you have finished the tour of the PD, tell the trainee that you are gunna quiz him on where certain things are in the PD and that you would like him/her to take him to the specific places. If the trainee gets it wrong, remember to show them the correct place and quiz them again if needed.

Section 2

  • Lights & Sirens - Once you are in the car with your trainee, proceed by showing them how to turn on the lights and how to turn on the sirens, remember to tell them what key bind it is.
  • Whispers - Tell the trainee why we use whispers, then begin showing them how to set them up. To assist you we would recommenced that you show them the "Whisper Setup Guide" to give them a visual assist. Once the trainee has setup their whispers, tell them that you are going to jump into a channel and that you want them to whisper something to you.
  • Communications - Tell the trainee a little bit about on how we communicate within the Metropolitan Police, explain to them what different types of calls signs mean, along with how we communicate in different operations, such as pursuits, robberies and active gunfights.
  • Identification Approach - Explain to the trainee when we can ask for identification, remind them that they need to go into the phone and click the "Ask ID" option on it. Tell the trainee that they need to ask for the suspects first name and last name, along with their age.
  • Traffic Stop - Tell the trainee that you are going to do a few traffic stops to help show them how to properly conduct one. If the trainee is still unsure after a traffic stop, do a few more until they feel confident that they can do one.
  • Practical Demonstration - Once you have done a few traffic stops, asks the trainee if he would like to do a few. Do not expect them to get everything right on the first try. Once they have finished the traffic stop, explain to them what well and what they could do next time. Let them do a few more traffic stops until they feel comfortable doing them by themselves.
  • Police Menu - Once the trainee is confident doing traffic stops, give them a run down on how to use the police menu, make sure you go through each option and tell them what they do and how to use them. At the end, give a them a small quiz on what certain ones do.
  • Arresting Procedures - Once the trainee feels comfortable with the police menu, tell them that you are going to arrest someone if you get chance to. Once you have arrested someone continue as you would normally but remember to slow down and show the trainee what you are doing throughout the arresting procedure. If the trainee feels comfortable you can get them to arrest someone and let them go through the procedures, if they do something wrong step in a correct them politely.
  • Fines - Show the trainee the fines and crimes document and guide them through it so they understand what fines we use for certain crimes. If you wish to quiz them on this you can.

Section 3

  • Robberies - Begin by telling the trainee a little bit of information on what different types of robberies there are along with how we respond to each robbery.
  • Kidnapping a PCSO - Explain to the trainee that PCSO's cannot be taken hostage under any circumstance. Tell them that if it ever happens to them they should inform a member of staff or a higher up.
  • Traffic Menu - Tell the trainee how to get the traffic menu up and that we use them to cordon of places, such as store robberies or any other crime scene. Tell them that they must pick them up before leaving the crime scene.
  • Negotiations - Tell the trainee how regular officers negotiate. We do this by asking the suspect if they have any important things to say and that we must explain to them that we are waiting on SCO-19 officers to be present before we can begin proper negotiations.
  • Breaching - Explain to the trainee how we breach buildings, remember to tell them that SCO-19 officers are the only officers that can authorise a breach, unless they are not present.
  • Hostage - Tell the trainee that we must always value the hostages life. Tell them that if the hostage has been freed we must search them for anything, in case they are part of the robbery.
  • Priority - Explain to the trainee the different priority between stores and banks. If you want to quiz them you can, however it is not necessary.

Section 4

  • Lawyers - Explain to the trainee what a lawyer is along with what they can and cannot do.
  • Lawyer Requests - Tell the trainee that people who are arrested have the right to see their lawyer, explain to them that the lawyer must turn up within a reasonable time frame.
  • Arrival Of Lawyers - Explain to the trainee that you must search the lawyer before entering and leaving, this is to prevent any items coming in and out of the PD.
  • Lawyer Attire - Tell the trainee that lawyers must have suitable attire on such as a suit. Explain to them that if they do not have a suit on that the trainee can deny the lawyer from entering the holding cells. Unless, the lawyer has genuine reason as to why he has no suit on.

Section 5

  • Combat - Explain to the trainee some of the basics of combat, such as how to roll along with communications.
  • Nightstick - Tell the trainee that if they are in close to a suspect who is failing to comply, they can use they nightstick.
  • Tazer - Explain to the trainee that we use our tazers whenever there is an armed individual within close quarters.
  • Glock - Tell the trainee that we only use live firearms as a last resort, such as heavily armed individuals.

Ride Along's

Once training has been completed successfully and you're happy to pass the new officer, they will now move to the ride along stage. All of these sessions must be complete by an appropriate member of the PD; bearing the FTO badge. The final evaluation must be done by an Inspector or above to ensure the PCSO is of a fit standard in both policing and knowledge.

This will be split into the following sections:

Two hours observational

The PCSO must complete a minimum of two hours observational. The officer will be expected to engage with an officer and ask questions throughout this session. The officer does not have to interact at this stage if they're not comfortable, however should be encouraged to if ready to do so. The PSCO will not be driving any emergency vehicles during this session.

Two hours practical

The PCSO must complete a minimum of two hours practical. The officer will be expected to interact with members of the public, identify crimes that are happening around the area and progress any situations. They will be expected to demonstrate their existing and developing knowledge and carry out basic policing duties such as the arresting, fining and jailing procedures. Although the officer is expected to lead on scenes during this session, they will not drive any emergency vehicles.

One hour evaluation

Once the officer has completed a minimum of four hours, two hours across both styles then they may be put through to the evaluation stage. This evaluation stage will be the final stage of the officers development. They must attend a ride-along with an officer bearing the rank of Inspector or above. During this session the officer will be expected to drive an appropriate emergency vehicle responding to any calls that are dispatched or are reported via the 999 system. During this session the officer conducting the evaluation will ask scenario and general policing knowledge questions to ensure the officer is ready to face the streets single crewed.